Contact Us
Business Hours
Monday-Friday 8:00 a.m. - 5:00 p.m. EST
Telephone Contacts
- Main Number: (413) 733-4540
- Toll-Free: 800-Med-Stop (633-7867)
- Claims Fax: (413) 733-4612
- Sales Fax: (413) 747-8418
- EyeMed Vision Insurance Plan: (866) 723-0513
New York University Customer Service
- Toll-Free: 877-373-1170
- Claims Fax: (413) 214-6482
- E-mail: nyu@wellfleetinsurance.com
Mailing Address
PO Box 15369
Springfield, MA 01115-5369
Electronic Claims Submission
- Emdeon Payer ID# 87843
Email Us
- For website Log-In, click here
- For information regarding eligibility, benefits, the status of a claim or questions concerning your Explanation of Benefits (EOB), click here
- For information regarding providers or provider networks, click here
- To request an ID card, click here
- For information regarding website access, electronic claims or provider access, click here
- For information regarding our products and services, click here