Contact Us

Business Hours 

Monday-Friday 8:00 a.m. - 5:00 p.m. EST 

Telephone Contacts

  • Main Number: (413) 733-4540
  • Toll-Free: 800-Med-Stop (633-7867)
  • Claims Fax: (413) 733-4612
  • Sales Fax: (413) 747-8418
  • EyeMed Vision Insurance Plan: (866) 723-0513 

New York University Customer Service

Mailing Address

2077 Roosevelt Avenue
Springfield, MA 01104

Electronic Claims Submission

  • Emdeon Payer ID# 87843

Email Us

  • For website Log-In, click here
  • For information regarding eligibility, benefits, the status of a claim or questions concerning your Explanation of Benefits (EOB), click here
  • For information regarding providers or provider networks, click here
  • To request an ID card, click here
  • For information regarding website access, electronic claims or provider access, click here
  • For information regarding our products and services, click here